Survey


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1. In your most recent customer service experience, how did you contact the appliance centre?
In person
By telephone
Internet
Through a dealer
Other

2. About how long did you have to wait before speaking to a representative?
I was taken care of immediately
Within 1 minute
1-2 minutes
3-5 minutes

3. About how long did it take to get this problem resolved?
Immediate resolution
Less than one day
Between 1 and 3 days
Between 3 to 5 days
More than a week
The problem is still not resolved

4. How many times did you have to contact customer service before the problem was corrected?
Once
Twice
More than 3 times
The problem is still not resolved

5. Overall, how satisfied are you with your customer service experience?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied

6. Did our serviceman (select all that apply):
Quickly identify the problem
Appear very knowledgeable and competent
Help understand the causes and solution to your problem
Handle problems with courtesy and professionalism

7. Do you consider the problem resolved?
Yes
No

8. Overall, how would you rate Bayview Home Appliance Centre?
Excellent
Good
Average
Poor
Terrible
Not sure

9. Would you recommend us to a friend?
Yes
No
Not sure

10. We sincerely appreciate any comments or suggestions you have to improve your satisfaction with our service.